At Crawley Cabs, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website or use our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. Who are we?

Crawley Cabs is a taxi service provider based in Crawley. For the purposes of data protection, we are the ‘Data Controller’. You can contact us at [contactcrawleycabs@gmail.com].

2. What information do we collect?

We collect information from you when you make a booking, use our website, or contact our dispatch team. This includes:

• Identity Data: Name, username, or similar identifier.

• Contact Data: Phone number, email address, and billing address.

• Journey Data: Pickup and drop-off locations, date, and time of travel.

• Technical Data: IP address, browser type, and location data when using our website.

• Payment Information: We do not store credit card details; all payments are processed through secure third-party payment gateways.

3. How do we use your information?

We use your information to:

• Process and manage your bookings.

• Send you booking confirmations and status updates (via SMS/Email).

• Verify your identity for security purposes.

• Improve our services and website functionality.

• Comply with our legal and regulatory obligations as a licensed taxi operator.

4. Lawful Basis for Processing

Under the GDPR, we rely on the following legal bases:

• Performance of a Contract: To fulfill your booking request.

• Legal Obligation: To keep records required by local licensing authorities.

• Legitimate Interests: To improve our customer service and business operations.

• Consent: Where you have opted-in to receive marketing communications.

5. Sharing your information

We will never sell your information to third parties. We only share information with:

• Drivers and Sub-contractors: Only the details necessary to complete your journey (e.g., name, phone number, and pickup location).

• Service Providers: Third-party dispatch software or payment processors.

• Law Enforcement: When required to do so by law or for the prevention of crime.

6. Data Security

We take the security of your data seriously. We use administrative, technical, and physical measures to protect your personal information against loss, theft, and unauthorized use. Our website and booking systems use encryption (SSL) to ensure data is transferred safely.

7. Data Retention

We keep your personal data only for as long as necessary.

• Journey Records: Typically kept for 12 months to 6 years to comply with tax and licensing laws.

• Marketing Data: Kept until you withdraw your consent or “unsubscribe.”

8. Your Rights

You have the right to:

• Request access to the data we hold about you.

• Request the correction of inaccurate data.

• Request the deletion of your data (where we are not legally required to keep it).

• Withdraw consent for marketing at any time.

9. Use of Cookies

Our website uses cookies to provide a better user experience and analyze traffic. You can choose to accept or decline cookies through your browser settings.

10. Contact Us

If you have any questions regarding this policy or our privacy practices, please contact: Crawley Cabs Email: contactcrawleycabs@gmail.com or Phone: 01293 369269